Terms of Service

1. Introduction and Acceptance

Welcome to Brilliant Broker. These Terms of Service ("Terms") govern your use of our logistics and shipping services, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and Brilliant Broker, a logistics company registered in England and Wales.

2. Definitions

• "Company," "we," "us," "our" refers to Brilliant Broker
• "Customer," "you," "your" refers to the individual or entity using our Services
• "Services" includes all logistics, shipping, warehousing, and related services
• "Goods" refers to items shipped or stored through our Services
• "Agreement" means these Terms and any service-specific agreements

3. Service Description

Brilliant Broker provides logistics solutions including but not limited to:

• Express and standard delivery services
• Freight transportation (LTL and FTL)
• Warehousing and storage services
• International shipping and customs clearance
• Route optimization and logistics consulting

Service availability may vary by location and is subject to our operational capabilities and regulatory requirements.

4. Account Registration and Use

4.1 Account Creation

To access certain Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibilities

• Provide accurate and up-to-date information
• Maintain security of your account credentials
• Notify us immediately of unauthorized account access
• Comply with all applicable laws and regulations

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.

5. Booking and Service Arrangements

5.1 Service Requests

You may request Services through our website, phone, or other designated channels. All service requests are subject to acceptance by us and availability.

5.2 Quotes and Pricing

• Quotes are valid for the period specified
• Prices may vary based on service requirements and market conditions
• Additional charges may apply for special handling or circumstances
• All prices are quoted in British Pounds (GBP) unless otherwise stated

5.3 Service Confirmation

Services are confirmed when we accept your booking and provide written confirmation. Confirmation creates a binding agreement for the specified services.

6. Payment Terms

6.1 Payment Methods

We accept various payment methods including bank transfers, credit cards, and approved business accounts. Payment terms will be specified in your service agreement.

6.2 Payment Schedule

• Payment may be required in advance or upon completion of services
• Business accounts may be eligible for credit terms subject to approval
• Late payment charges may apply to overdue accounts

6.3 Disputed Charges

Any billing disputes must be raised within 30 days of the invoice date. We will investigate and resolve disputes in good faith.

7. Shipping and Handling Requirements

7.1 Packaging Requirements

Customers are responsible for proper packaging to ensure safe transportation. We may refuse improperly packaged goods or charge additional handling fees.

7.2 Prohibited Items

We do not transport:

• Hazardous materials without proper certification
• Illegal substances or contraband
• Perishable goods without appropriate arrangements
• Items exceeding weight or size limitations
• Cash, jewelry, or other high-value items without special arrangements

7.3 Documentation

You must provide accurate shipping documentation including addresses, contact information, and item descriptions. Errors may result in delays or additional charges.

8. Delivery and Performance

8.1 Delivery Timeframes

Delivery times are estimates based on normal operating conditions. We strive to meet delivery schedules but cannot guarantee specific delivery times unless expressly agreed in writing.

8.2 Delivery Attempts

For unsuccessful delivery attempts, we will make reasonable efforts to contact the recipient and arrange redelivery. Additional charges may apply for repeated delivery attempts.

8.3 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

9. Liability and Insurance

9.1 Limitation of Liability

Our liability for loss or damage is limited to the lesser of:

• The actual value of the goods (with proof of value)
• £100 per package unless higher coverage is purchased
• The charges paid for the specific service

9.2 Insurance Options

Additional insurance coverage is available for high-value items. Insurance must be purchased at the time of booking and is subject to terms and conditions.

9.3 Claims Process

Claims for loss or damage must be reported within 7 days of delivery (or expected delivery). All claims require supporting documentation and investigation.

10. Customer Obligations

As a customer, you agree to:

• Provide accurate and complete information
• Ensure goods are properly packaged and labeled
• Comply with all applicable laws and regulations
• Pay all charges in accordance with agreed terms
• Be available for pickup and delivery arrangements
• Declare the contents and value of shipments accurately
• Obtain necessary permits and licenses for your goods

11. Intellectual Property

All content on our website and in our materials, including logos, text, images, and software, is protected by intellectual property rights. You may not use our intellectual property without express written permission.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Cancellation and Refunds

13.1 Cancellation Policy

Services may be cancelled subject to the following conditions:

• Cancellations must be made in writing
• Cancellation fees may apply depending on timing and services
• Services in progress cannot be cancelled without charges

13.2 Refund Policy

Refunds are processed according to our refund policy and applicable circumstances. Processing time is typically 5-10 business days.

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolving disputes through direct communication. Contact our customer service team to discuss any issues.

14.2 Formal Disputes

Unresolved disputes shall be subject to the jurisdiction of English courts and governed by English law.

14.3 Mediation

Before initiating legal proceedings, parties agree to attempt mediation through an agreed mediator.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our Services constitutes acceptance of modified Terms.

For material changes, we will provide reasonable notice to existing customers.

16. Termination

Either party may terminate the agreement with reasonable notice. Termination does not affect completed transactions or ongoing obligations.

We reserve the right to immediately terminate services for breach of these Terms or illegal activities.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.

19. Contact Information

For questions about these Terms or our Services, please contact us:

20. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.